Melbourne - 8 November 2019


Melbourne - 8 November 2019


Design Thinking the Employee Experience
8 November 2019

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  • Friday, 8 November 2019

  • 9.00am - 5.00pm,

  • Venue: The Cluster, 17/31 Queen St, Melbourne

  • Price is exclusive of GST.


Technology is accelerating the pace of business at unthinkable speeds. For HR teams this means a deluge of change for the people they support and the way HR operates. The best employee experience today, will be the minimum expectation tomorrow, and HR professionals need the mindset and skill-set to keep pace.


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Design Thinking enables teams to embrace problems and create solutions that are human-centric in design and effective in implementation. It encourages you to dig deeper, ask the difficult questions, and go beyond the obvious to understand the real challenge to be solved.

During this workshop, you will explore how a human-centred, Design Thinking approach enables you to build meaningful employee experiences and develop a robust culture of innovation.

This workshop, designed for HR professionals and business leaders, teaches you how to apply Design Thinking to deliver better, more meaningful employee experiences. By immersing yourself in the mindset, skill-set and toolset of Design Thinking, you will be empowered to design experiences that truly reflect the needs of existing employees and potential employees. If you want to embrace a culture of innovation in 2019, this is the workshop for you!

Logical flow, useful tips, tools explained in an easy to understand way. Schmick and smooth flow and a knowledgeable presenter.
— Anne Crowley, Goodstart Early Learning
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  • Apply the Design Thinking process to your own EX challenges, and leave with a range of ideas and opportunities for overcoming them.

  • Use powerful Design Thinking tools to immerse yourself in employee experiences and engage with their actions, preferences and behaviours in genuine and revealing ways.

  • Use this knowledge and our tried and tested idea generation techniques to design new experiences.

  • Actively participate in empathy, persona, journey mapping, interviewing techniques, idea generation, trialling and testing techniques.

  • Discover your own pathway for driving growth, change and innovation in your organisation.

  • Leave empowered to be part of the HR revolution, championing innovation through employee growth, development and experience.

  • Receive high quality and engaging course materials with relevant case studies, Design Thinking tools and practical tips.

  • Keep the momentum going with full access to all of the tools explored online.

  • Receive lunch, and all the morning and afternoon trimmings!

Bespoke Team Training Sessions available.

We can come to you or you to us. We have our own purpose-designed innovation training space!

Phone (03) 9020 7341 or email for more information.

Don't have a credit card? Please email Sian at to arrange an invoice. 

Please note a minimum of 6 attendees is required for this workshop to go ahead.

No returns and no refunds. We will happily accept a substitute should you be unable to attend on the day.

Please read the terms and conditions on the booking form for our cancellation policy.

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