What an excellent way to start my week! I’ve studied (informally) and tried to apply design thinking for many years, but wanted to sign up for something formal to validate or debunk my approach. Today adjusted and refined how I’ll approach design in the future. Thank you for coming to Tassie!
— Lionel Walters, Department of Health and Human Services

Design Thinking is a process for innovation that is transforming business as we know it. 

Design Thinking (also known as human-centred design) allows professionals from every industry to embrace problems and create solutions that are user-centric in design and effective in implementation. It encourages you to dig deeper, ask the difficult questions, and go beyond the obvious to understand the real challenge to be solved. It is an approach that always puts the user at the centre, and uses tactics such as empathy, rapid ideation, low fidelity prototyping and testing to develop and implement ideas that create impact. 

It doesn't matter whether you want to develop a new product, service or customer experience, or do something less tangible like improve systems, processes or your workplace culture. If you have problems to solve, then Design Thinking is the process you need. 

Andrew’s enthusiasm and great facilitation fuelled a fantastic one-day workshop introduction into Design Thinking.
— Lisa Chesterfield, Manager of Human Centred Design, Suncorp

Key features of the workshop include:

  • You will apply the Design Thinking process to problems that impact your business and your users, and leave with a range of ideas and opportunities for overcoming them.

  • You will learn what influences your users’ actions, preferences and needs and how to use this knowledge to your advantage.

  • You will learn how user insight reduces risk.

  • You will gain practical tools in user empathy, idea generation and low fidelity prototyping, as well as crash and learn methodologies.

  • You will receive high quality and engaging course materials with relevant case studies, Design Thinking tools and practical tips.

  • You will improve your skills and gain invaluable innovation confidence.

  • You will receive access to an online portal featuring printable Design Thinking tools.

  • You will be trained by Andrew Jones, Co-Founder of G2 Innovation. Andrew has worked with some of the world's most well-known brands, helping them to solve complex problems and to re-think their innovation strategy and approach. You can find out more about Andrew here.

  • You will receive lunch, and all the morning and afternoon trimmings!

This One-Day Workshop will provide you with the fundamentals of this incredible process, along with a range of take-away tools for practical implementation.

You’ll have the opportunity to apply your learning to real problems, and be guided in each exercise by a world-class expert in human-centred design.

By the end of the day, you’ll not only have discovered the What and Why of Design Thinking, you’ll have learnt and actioned the How, ensuring that your experience is both enlightening and constructive.

Next Dates…

I can see a huge benefit from attending this workshop. I enjoyed using & applying tools and working collaboratively with the group. It has inspired me to shift my mindset.
— Natalie Anderson, Barwon Health
Design Thinking Course


Phone us on (03) 9020 7341 or email

Prefer another location? We deliver this workshop all over Australia!


would you like to know more about design thinking?


Click here to Download our NEW Guide


Or read one of our many articles on human-centred design...

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