Viewing entries tagged
innovation transformation

Innovating the Frontline

Innovating the Frontline

Frontline staff are often the public face of an organisation, they hear customer concerns, see where systems fail, where processes are cumbersome and when complaints go unaddressed. Some may see opportunities for change and growth, but when there isn’t a process to support ideas, they learn to stay close-lipped, becoming disgruntled and disengaged. Here’s how to capitalise on the ultimate insight to innovation, the frontline.

How to Select a Team of Innovation Champions

How to Select a Team of Innovation Champions

So, you’ve decided to start an innovation transformation program. You’ve gained commitment from the powers-that-be, you’ve mapped out how the program will run and now you just need to put together your first group of innovation champions.

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