When one of Australia and New Zealand’s leading retailers set out to explore the role of Generative AI, they recognised that lasting transformation would depend on people, not just technology. They needed a learning and development strategy that would build capability at every level and engage executives in leading the change with clarity and confidence.
At a Glance
Client: National retail organisation (ANZ)
Focus: Executive alignment and enterprise learning strategy
Challenge: Equip leaders and teams to confidently engage with Generative AI
Services: Executive education, L&D strategy design, content creation, capability frameworks
Outcomes: Aligned leadership, a scalable learning model, and stronger AI capability across the business
Executive Engagement from the Start
We began by interviewing every executive to understand their priorities, concerns, and vision for AI. These conversations informed one-on-one education sessions and team-based learning experiences designed specifically for senior leaders.
Our approach helped leaders:
Understand the real-world potential of GenAI
Align on a shared narrative and strategy
Build the confidence to lead their teams through change
This early engagement ensured that AI was not a top-down directive, but a strategic opportunity owned and understood at the highest levels.
A Learning Strategy That Scales
To build capability across the organisation, we designed a learning framework grounded in a three-tiered skills framework:
Foundational literacy for all employees
Advanced capabilities for specialist roles
Breakthrough skills for the tech team
The strategy combined self-paced digital content, hands-on workshops, and a champions network to reinforce learning and encourage peer support. This structure allowed every employee to engage with AI in a way that matched their role, experience, and readiness.
The Playbook became a go-to resource, supporting independent learning while reinforcing organisational standards.
The Impact
Executive team aligned on the strategic role of AI
Organisation-wide learning model ready to scale
Increased confidence in applying AI to everyday work
A stronger foundation for ongoing capability-building and change leadership