Embracing AI Through Learning and Executive Engagement

When one of Australia and New Zealand’s leading retailers set out to explore the role of Generative AI, they recognised that lasting transformation would depend on people, not just technology. They needed a learning and development strategy that would build capability at every level and engage executives in leading the change with clarity and confidence.

At a Glance

Client: National retail organisation (ANZ)
Focus: Executive alignment and enterprise learning strategy
Challenge: Equip leaders and teams to confidently engage with Generative AI
Services: Executive education, L&D strategy design, content creation, capability frameworks
Outcomes: Aligned leadership, a scalable learning model, and stronger AI capability across the business

Executive Engagement from the Start

We began by interviewing every executive to understand their priorities, concerns, and vision for AI. These conversations informed one-on-one education sessions and team-based learning experiences designed specifically for senior leaders.

Our approach helped leaders:

• Understand the real-world potential of GenAI

• Align on a shared narrative and strategy

• Build the confidence to lead their teams through change

This early engagement ensured that AI was not a top-down directive, but a strategic opportunity owned and understood at the highest levels.

A Learning Strategy That Scales

To build capability across the organisation, we designed a learning framework grounded in a three-tiered skills framework:

1. Foundational literacy for all employees

2. Advanced capabilities for specialist roles

3. Breakthrough skills for the tech team

The strategy combined self-paced digital content, hands-on workshops, and a champions network to reinforce learning and encourage peer support. This structure allowed every employee to engage with AI in a way that matched their role, experience, and readiness.

The Playbook became a go-to resource, supporting independent learning while reinforcing organisational standards.

The Impact

• Executive team aligned on the strategic role of AI

• Organisation-wide learning model ready to scale

• Increased confidence in applying AI to everyday work

• A stronger foundation for ongoing capability-building and change leadership

Empowering APIAM's Leaders to Embrace AI and Drive Change

When Apiam’s CEO set out to inspire leaders across their veterinary network to embrace AI and empower their teams, they brought us in to help make it real. Across two dynamic days, we opened minds, shifted mindsets, and helped leaders experience AI in action. The result was a clear move from hesitation to healthy experimentation.

At a Glance

Client: Apiam Animal Health
Event: Leadership Conference: Tech and AI – Empowering Better Outcomes
Audience: Leadership teams from across the National organisation
Challenge: Increase buy-in for AI and build confidence in leading empowered, client-centric teams
Services: Keynote, panel facilitation, AI tool activation, ‘empowering teams through change’ workshop
Outcomes: Greater openness to AI, improved leadership engagement, stronger team performance

The Challenge

Apiam’s leadership saw a clear opportunity: to bring their network of veterinary leaders along on the AI journey and strengthen their capability to empower others and serve their clients. The goal was not just awareness, but real buy-in. They wanted their leaders to feel more confident with technology, more capable of leading change, and more connected to each other.

Our Approach

We opened the conference with a keynote exploring what AI really means for the future of client engagement. We talked openly about the discomfort many feel around AI and shared the stages of acceptance, from initial resistance through to advocacy. This helped normalise where people were and gently nudged them toward experimentation, backed by relevant data.

Throughout the event, we:

• Facilitated expert-led panels to deepen the conversation

• Supported the entire leadership group to trial a new AI tool for the first time

• Delivered an engaging workshop on empowerment through change, using play to uncover the real conditions that help people take ownership

This mix of storytelling, hands-on learning and peer discussion helped the group connect emotionally and practically with both technology and leadership challenges.

The Impact

• Increased openness and confidence in using AI across the leadership group

• Stronger understanding of AI’s potential in client engagement and practice management

• Clearer, more aligned leadership around empowerment and change

• Early signs of improved team performance and communication across the network

• A massive uptick in the use of AI across the organisation just 3 months post conference

“★★★★★ Working with Andrew and Sian on our AI Adoption and Customer Experience was effortless. They understood the brief and delivered beyond expectations. There’s been a huge uptick in effective AI usage and improved customer outcomes, but we’ve also witnessed a steep rise in team empowerment and accountability.”

— Renee Waters, Chief People Officer, Apiam.

Geelong Cats Build Strategy to Move Beyond Gaming Revenue

The Challenge: Redefining Revenue Models in a Changing Sporting Landscape

As Australian sport moves into a new era- marked by declining cultural acceptance of gambling - clubs are being called to step up as role models within their communities. For the Geelong Cats, stepping away from gaming was a bold, values-led decision. But it came with a challenge: how to replace a significant revenue stream with more ethical, community-focused, and user-centric alternatives?

Our Approach: Building Innovation Capability from Within

To tackle this challenge, G2 Innovation partnered with the Geelong Cats to deliver two intensive, hands-on training workshops. These sessions introduced the team to the core principles of strategic thinking and design thinking, with immediate application to their real-world business dilemma.

Through a blend of theory and practice, the Cats’ team identified emerging member needs, explored new opportunities, and tested potential solutions—all with a clear focus on their community and values.

“G2 have exposed the Cats to a new way of thinking. G2’s approach to innovation has enabled us to elevate the voice of our members and supporters as we develop and execute our strategies.”
— Jonathan Lee, Strategy and Insights Manager

The Impact: From Insight to Action

The workshops didn’t just provide new knowledge, they delivered tangible capability uplift. Participants gained practical skills in:

• Empathy mapping and user experience mapping

• Rapid ideation and creativity techniques

• Innovation portfolio management

• Low-fidelity prototyping, experimentation, and testing

• Strategic project prioritisation

By the end of the program, the Cats’ team had the confidence and tools to:

• Conduct user research and uncover genuine member needs

• Rapidly generate and refine ideas aligned with community values

• Prototype and test with agility and minimal investment

• Prioritise initiatives using strategic business criteria

• Keep their members at the centre, always

A Strategic Shift for Long-Term Impact

This engagement marked a strategic turning point for the Geelong Cats, enabling them to move from a traditional revenue mindset to one focused on innovation, sustainability, and community connection. With their newfound skills, the team is equipped to lead change - on and off the field.

“G2 have exposed the Cats to a new way of thinking. G2’s approach to innovation has enabled us to elevate the voice of our members and supporters as we develop and execute our strategies.”

— Jonathan Lee, Strategy and Insights Manager

Innovating Community Facilities and Service Design

THE CHALLENGE...

With an expanding population and new suburbs on the horizon, the Planning Team at this large metropolitan Council knew that the existing ways of working based on traditional population-based algorithms needed to change. A new approach to meet the changing demands of their communities was required.

What We Did...

G2 Innovation asked the team 'what if' instead of basing community service planning on algorithms, we based it on human needs, wants and expectations. 'What if' we could reimagine planning so that it has the flexibility to work in the present and also in what will be a remarkably different future in 10, 20, 30 years time? 'What if' we could build infrastructure that is adaptable and fluid?

WHAT WAS ACHIEVED...

Over 4 co-design workshops, we co-developed a new approach to community service design which in turn led to a series of human-centred, integrated, sustainable, frictionless, collaborative, experience-driven ideas for future community facilities and services.

“The co-design program with G2 Innovation was fantastic. It took us away from our team’s usual approach to working and empowered us to think differently and produce exciting ideas, which I believe will greatly benefit our communities in the future. ”

— Andrew Johnson, Manager Strategic Planning

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Enquire here about a program for your team or organisation:

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Building a Culture of Innovation at Queensland Health

The Challenge: Bridging the Gap Between Systems and Patients

Queensland Health’s Procurement and Systems team faced a fundamental disconnect. While their work focused on procuring medical equipment, allocating funding, and monitoring system performance, it felt removed from the actual patient experience. Their goals; quality, cost-effectiveness, and timely delivery were essential but often internal-facing. The question was clear: How could they evolve to meet the growing demand for creativity, innovation, and patient-centric healthcare while maintaining their core responsibilities?

Our Approach: Embedding Design Thinking in Healthcare Operations

To address this challenge, G2 Innovation launched a dual-stream transformation program: a Design Thinking capability uplift for a dedicated group of innovation ambassadors and a culture redesign initiative for the broader department.

Over six months, we trained these ambassadors in human-centred design principles, tools, and mindsets. This empowered team became internal champions, sharing their knowledge and applying Design Thinking to real-world projects—both internal and external—leading to more empathetic, patient-focused solutions.

In parallel, we facilitated a series of Idea Jams to co-create the department’s Purpose, Vision, and Values. These sessions helped align the team around a shared ‘Why,’ enabling them to collaborate more effectively and place Queenslanders’ needs at the centre of every decision.

The Impact: From Process-Driven to Purpose-Led

The transformation was profound. The department adopted more creative, collaborative, and transparent ways of working. Cross-functional teams began tackling key initiatives, project visibility increased through in-office visual boards, and Design Thinking became a common language across teams.

Key outcomes included:

• Stronger alignment around a shared purpose centred on patient value

• Increased use of human-centred design tools in both patient and employee experience projects

• Improved internal communication, reduced silos, and higher team engagement

• A strategic roadmap for sustained innovation and patient-centricity

This cultural and capability shift transformed the team’s identity—from service provider to influential change-maker within the organisation.

Recognition: Award-Winning Innovation in Healthcare

G2 Innovation’s work with Queensland Health earned national acclaim, including a Silver Medal at the LearnX Awards and a Finalist nomination for Best Talent Development Program at the AITD Awards

Building entrepreneurial capability in SME's

THE CHALLENGE…

To develop innovative mindsets and skill-sets in business owners and employees within the Greater Geelong region.

What we did…

G2 Innovation designed and delivered a 12 month innovation training program called ‘Destination Entrepreneur’ for over 38 businesses, with over 80 participants. The program featured monthly interactive workshops for the 80 participants, interim coaching, an online learning portal and business mentoring. Course topics included Design Thinking, Strategic Thinking, Developing a Culture of Innovation, Crowdsourcing and Funding, and PItching for Influence.

What was achieved…

The growth and development of the participants on this program was phenomenal. One business went on to launch a new seven-figure-earning service for customers, one partnered with a global fashion chain and another went from sole trader to a 7 person Digital Marketing Agency with a national client base within 24 months.

G2 Innovation won Best Blended Learning Solution at the National Training Excellence Awards in 2018, were finalists for Learning Impact Program of the Year at the ILP Awards.

Developing Innovative Ways of Working in Manufacturing

THE CHALLENGE…

“We thought we understood innovation,” he says. “We thought we knew how to examine opportunities in the market and assess whether they were worth pursuing. I know now just how wrong we were”

— Bernard Brussow, CEO

With a history of more than 150 years of operation, Backwell IXL hit a major hurdle when closures to the Australian automotive sector hit and supply chains were broken.

The automotive industry had been the backbone of production for many years and with that off the table, the company were looking at losing the majority of our business. The implications were dire and the jobs of 150 workers at the Geelong site were on the line. They needed to find new ways of working and new revenue streams, quickly.

WHAT WE DID…

G2 Innovation designed a bespoke 12 month innovation capability program for a team of Innovation Ambassadors in the business. Through training and coaching we developed the teams capability in Design Thinking, Strategic Thinking and Future Thinking. We supported them to develop an innovation portfolio of Now, Next and Future market offerings.

To the team we asked ‘What if’ you examine opportunities from a user perspective? What if you explore macro and micro trends to better understand what your industry will be doing in 3, 5, 10 years, so that you are ahead of our competitors? ‘What if’ you look outside of your usual revenue models into retail and other industries? ‘What if’ you accept failure as procedural and start enjoying experimentation?

WHAT WAS ACHIEVED…

As a result of this program, Backwell IXL diversified into retail with new products developed for Harvey Norman, they partnered with an top university in an innovative research project, pushed into distributed manufacturing and after only 12 months their order book moved from dire to blossoming. This program was a Finalist for Best Leadership Development Program at the Australian Institute of Training and Development Awards.

“We are now getting new results from new ways, have a better engaged workforce and a new-found optimism. As a leader of this company, I couldn’t be more impressed.”

— Bernard Brussow, CEO