Customer-centricity is fundamental to the success of any organisation. Many organisations are transforming their ways of working to be more customer-centric, but for teams such as Procurement, Finance, Audit and Compliance the customer can feel far removed from their work, and internal requirements can overshadow the greater purpose.
The Procurement and Systems team of our client, a major healthcare provider faced just this challenge. Here’s how we helped them overcome it.
We speak of ‘the future world of work’ as if it’s a destination we will arrive at one day. But the world of work is dynamic, in constant transition, since time began. Many of the skills to help you thrive are human-centred, skills that can’t be automated by machines. Here’s 8:
People want to work for purpose-led organisations, they want employee experiences that make a difference to them personally, that care for the environment and greater inclusivity. If the world and the way we work is changing that means a redesign of the organisational structure.
Systems are supposed to be dynamic and organic, changing with the needs of the people within them. The world is moving at a rapid rate, but can that be said of some of the systems humans have built? Is it just me, or do these systems seem more rigid than dynamic?
As with all great leaders, successful innovation leaders are always learning, relearning or unlearning. Our Leading Innovation Masterclass is custom created for team leaders, division managers, HR and marketing professionals, here are 5 things you’ll learn.
Clients have told us that getting buy-in from other team members to use Design Thinking is one of their most common hurdles. Change is scary when it involves challenging ‘the way we’ve always done things’. Here are 7 tips to help you bring your team along for the ride.
As part of the Commonwealth Government’s Innovation Month to celebrate thinking differently, being creative and trying new approaches, they invited organisations to share their stories with the theme: Test, Fail, Lean and Deliver. We couldn’t resist.
Innovation relies heavily on data, experimentation, analysis and iteration. Does this leave a place for gut instinct?
According to the Design Management Institute, ‘Every dollar spent on UX brings between $2 and $100 in return and design-centric companies 500 leading industries of US economy by 211%. So, how can Design Thinking save your business money? Here are 4 ways:
Struggling with creativity? It’s difficult to think creatively when you’re tired, stressed and overwhelmed. There are some daily practices you can adopt to get you ‘brain fit’. Here are 7 ways to boost your creativity.
We use Design Thinking as the engine for innovation. But, Agile and Lean are also high-rotation words in the innovation space. So, what are they? And what’s the difference?
People tell me that innovation is very IMPORTANT to their organisation. It might be a key strategic pillar or a core value and that is good. But, how URGENT is innovation to your organisation? When I ask people this question, they wonder what the difference is or if it’s a trick question.
Since the dawn of evolution, humans have communicated stories on cave walls, at the camp fire, through song, literature, film and advertising. There are many powerful reasons to tell stories - they give people a sense of purpose and belonging, unite over a common cause and reinforce identity. But there are shadow sides to storytelling…
Mike Oates completed his Master’s in Innovation Management in the UK and has just completed a 6 month internship at G2. At first we wondered if we would have enough work to keep him busy, before we knew it he had made himself irreplaceable. We asked Mike to write about his experience, this is what he said.
Why are organisations embracing design thinking to create a positive employee experience? We asked our resident HR expert, Kate O’Halloran this and other questions…
2018 may have been the the year of the Customer Experience (CX) and 2019 is the year of the Employee Experience (EX), but the two are inextricably linked. Organisations that understand this and allow their employees to thrive will always have the competitive advantage.
Today’s consumer has changed along with the landscape in which we market. Our latest infographic highlights the many ways that marketing has changed from then to now and how a human-cented design approach, is the best way to prepare for coming evolutions.
Customer expectations have been raised and they are taking control of how they engage with brands. Customer experience (CX) is the only thing that will differentiate organisations in the future. We spoke to Marianne Dodd, General Manager of Customer and Marketing at Sensis about how design thinking is the perfect tool to help organisations connect with their customer.
How does your business celebrate success? At G2 Innovation we ring a bell. When we first launched G2 it was such a great feeling to ring or even hear the bell. We’d achieved! We’d taken another step forward on our journey. The wolves were at bay and we were building our vision.
But there was a shadow side to our celebrations, which was hindering our growth and limiting the experience of our clients.
We needed a change...
As a supplier to the car manufacturing industry, the closing of Ford, Alcoa, Toyota and Holden made the future of Backwell IXL uncertain. They refer to this time as their ‘dooms day’. Read how Design Thinking changed the Organisation’s focus from ‘not losing’ to ‘winning’.